Frequently Asked Questions
Everything you need to know about shopping at the official Surrey County Cricket Club store.
How long will it take for my order to be delivered?
Standard UK delivery typically takes 3-5 business days. During peak periods, such as the start of the County Championship or T20 Blast season, please allow up to 7 business days for processing and dispatch.
Can I return a personalized cricket shirt?
Unfortunately, we cannot accept returns or exchanges on any items that have been personalized with custom names or numbers, unless the garment is found to be faulty.
Do you offer international shipping for overseas fans?
Yes, we ship our official merchandise worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days depending on the destination country.
How do I know which size kit to buy?
We provide a comprehensive size guide on each product page. Our Castore teamwear is designed for an athletic fit; if you prefer a looser feel, we recommend ordering one size larger than your usual measurement.
What should I do if my equipment arrives damaged?
If your cricket bat or protective gear arrives damaged, please contact our support team within 48 hours of delivery with photographic evidence. We will arrange a replacement or a full refund immediately.
Are Member discounts applicable on the online store?
Yes, Surrey CCC Members can apply their exclusive discount code at checkout. Please ensure you are logged into your account or enter your valid membership number to redeem your savings.